Openings >> Drivability Technician - Ford / Lincoln
Drivability Technician - Ford / Lincoln
Title:Drivability Technician - Ford / Lincoln
Department:   Service Department Job Status:    Full Time
FLSA Status:   Non-Exempt Reports To:   Service Manager/Repair Shop     Manager

The Service Technician is responsible for performing vehicle repair and maintenance work as assigned, efficiently, safely, and in accordance with dealer and factory standards.
Due to the varying degree of skill sets and competencies among Service Technicians, the position is categorized into four levels; as follows: “A-Technicians”, “B-Technicians”, “C-Technicians”, and “D-Technicians”.  Accordingly, the Service Manager (or the Repair Shop Manager) will periodically assess each Service Technician and the level of work they are accomplishing to determine whether they are deemed to be an “A”, “B”, “C”, or “D” Technician using the general guidelines set forth in the “Minimum Requirements” section below.  

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
  1. Receives repair orders and performs assigned work as outlined on the repair order with efficiency, accuracy, and completeness in accordance with dealership and factory standards. Meets applicable technician productivity and customer satisfaction expectations.
  2. Diagnoses customer stated concerns and performs appropriate repairs using factory communications, bulletins, and service procedures as outlined by the factory; and coordinates with the Parts Department for necessary parts.
  3. Promotes teamwork among all technicians by assisting others with diagnostics and repair suggestions, including new techniques, while promoting “fix it right the first time” and efficiency.
  4. Completes thorough inspections on each vehicle serviced using the applicable “multi-point inspection” (“MPI”) sheet to determine safety needs and other potential repair needs. Provides completed MPI findings to the Service Advisor immediately so that the Service Advisor can inform the customer in a timely fashion of any additional needs while the vehicle is still in the repair shop.
  5. Keeps the Service Advisor informed of service and repair progress, including any requested work that may not be needed, and advance notification of any repairs that cannot be completed by the stated promise time.
  6. Properly documents the necessary information on each repair order using the required three “C’s" (Condition, Cause, and Correction) in a complete fashion and performs appropriate quality control/road tests for each repair to verify correction. Ensures appropriate warranty information (and parts retention) is provided to support the dealership’s warranty claims processes.
  7. Stays abreast of new trends and techniques in vehicle repair. Keeps current on all factory training including certifications, wed-based or other training, technical service bulletins, other update literature, and new model training.
  8. Ensures proper care or customers’ vehicles during service visits including but not limited to keeping customers’ vehicles clean; using proper seat, floor, fender, and steering wheel covers; safe driving; etc.
  9. Keeps workstation clean and safe, spills must be cleaned immediately and shop tools should be cleaned and returned to their stations immediately after use so that others do not have to hunt for them.
  10. Understands and adheres to all federal, state, and local regulations, such as those governing the disposal of hazardous waste and, usage of personal protective safety equipment and practices.
  11. Follows all corporate policies and practices applicable to the Service Department (e.g., employee usage of the shop, parking requirements, etc.).
  12. Supports and encourages a results-driven, values-based, sales and service culture throughout the organization.
  13. Exercises an appropriate level of courtesy, tact, and professional communications in dealing with others (e.g., customers, co-workers, and vendors).
  14. Contributes to a favorable public image of the Korum Automotive Group by establishing and maintain professional relationships and participation in the community (e.g., with civic, non-profit, or industry organizations).
  15. Contributes toward effective team problem solving with other employees and management (“don’t do business alone”).
  16. Consistently demonstrates corporate values; encourages and coaches others to consistently demonstrate corporate values and meet performance expectations.
  17. Perform other duties as assigned.
    High School Graduate or General Education Degree (GED) preferred.
    Six months to one year of related experience, or alternative training required.
    Must be able to learn and use all applicable software programs used by the dealership.
    Must achieve and maintain factory certifications.
    Must have a valid driver's license and an acceptable driving record.
    Must wear dealership approved uniform.
Qualifications for a D-Technician:
Capable of performing lube-oil-filter services, tire rotation-mounting-balancing services, air-fuel-cabin filter replacement services, and similar types of repairs or services. A “D-Technician” is compensated on an hourly basis.
Qualifications for a C-Technician:
Capable of performing all repairs and services of a “D-Technician”, as well as; being able to perform light maintenance and repair services, brake repairs, and most all scheduled maintenance services.  An Asset School or Technical School graduate able to perform the above noted items will generally be considered a “C-Technician”.  A “C-Technician” may be compensated on either an hourly basis or a flat-rate basis.
Qualifications for a B-Technician:
Capable of performing all repairs and services of a “C-Technician”, as well as; being able to independently perform complete diagnosis in their specialty areas, perform all scheduled maintenance services, and to satisfactorily complete low-to-moderately complicated mechanical repairs on all vehicles with a minimal level of assistance or supervision. A “B-Technician” must also possess current factory certifications of a sufficient quantity (e.g., up to 50% of the available factory certifications) and in all of the fields desired by the dealership.  A “B-Technician” may be compensated on either an hourly basis or a flat-rate basis.
Qualifications for an A-Technician:
Capable of performing all repairs and services of a “B-Technician”, as well as; being able to independently complete all diagnosis with only occasional assistance of others, and to satisfactorily complete highly complicated mechanical repairs on all vehicles with little or no assistance or supervision. An “A-Technician” must also possess current factory certifications of a sufficient quantity (e.g., over 50% of the available factory certifications) and in all of the fields desired by the dealership.  An “A-Technician” is compensated on a flat-rate basis.

Physical Demands Lift/Carry
Stand F (Frequently)
Walk F (Frequently)
Sit O (Occasionally)
Handling / Fingering C (Constantly)
Reach Outward C (Constantly)
Reach Above Shoulder C (Constantly)
Climb O (Occasionally)
Crawl O (Occasionally)
Squat or Kneel O (Occasionally)
Bend O (Occasionally)
10 lbs or less F (Frequently)
11-20 lbs O (Occasionally)
21-50 lbs O (Occasionally)
51-100 lbs N (Not Applicable)
Over 100 lbs N (Not Applicable)
12 lbs or less F (Frequently)
13-25 lbs F (Frequently)
26-40 lbs O (Occasionally)
41-100 lbs O (Occasionally)

N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements
Vision (Near, Distance, Color, Peripheral, Depth Perception)
Sense of Touch
Ability to wear Personal Protective Equipment (PPE) (Uniforms, Safety Goggles, Gloves)

This position is performed in the Repair Shop. The Repair Shop is enclosed but is exposed to wind and colder temperatures. This environment is noisy.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.  
This opening is closed and is no longer accepting applications